Questions about products and orders

How can I search for a specific product in the store?

To search for a product, please use the search module at the top of the site. Enter the information you are looking for, and if it is found on the site, a list of compatible results will be displayed.

I am a legal entity. Can I make a purchase?

Yes, Jiva.ro honors orders from legal entities. To receive the tax invoice with your company details, please enter the requested information during registration or the ordering process.

What should I do if I want the delivery to be made to an address other than the one specified in my customer account?

In this situation, during the ordering process, you will have the option to enter the corresponding delivery address information.

Customer account management

I forgot my account password. What should I do?

If you do not remember your account password, please use the "Recover forgotten password" option, available on the "Account Access" page.

What should I do if I want to modify the data in my account?

To modify the data in your customer account, please log in to your account and then access the "Account Update" option, available in the "My Account" section.

Do I need an account to make a purchase?

To make purchases on this site, you need to create a user account. This can also be created after you have added the desired products to your shopping cart.

Can I modify an existing order?

If you wish to modify an order, please contact us using the contact form on the site. Please also specify the order ID, which you can find in the "Order History" section.

Can I find information about previous orders?

You can view the history of orders placed on the site by accessing the "Order History" section.

General questions

I want to purchase a product that is out of stock. What should I do?

For more information about product availability, please contact us using the contact form on the site.

I want to obtain additional information that is not available on the site. What should I do?

In this case, please contact us using the contact form.