Privacy policy

PRIVACY POLICY

Last updated: 22 September 2026

  1. DATA CONTROLLER

The controller of your personal data is:

JIVA BOUTIQUE SRL
Registered office: 25 Nuferilor Street, Năvodari, Constanța County, Romania
Trade Registry number: J2013000866134
VAT number: RO31501907
Share capital: RON 5,000

Contact details:
Email: office@jiva.ro
Telephone: +40 786 837 772

Showroom, correspondence and return address:
35C Timișoara Boulevard, Nautilius Building, 1st floor, Apartment 1, District 6, Bucharest, Romania.

  1. PERSONAL DATA WE PROCESS

Depending on how you use www.jiva.ro and Jiva’s services, we may process:

• first and last name;
• email address and telephone number;
• billing and delivery addresses;
• information required for invoicing;
• information about orders, payments, deliveries and returns;
• communications with the Jiva team;
• customer account information;
• marketing communication preferences;
• technical information generated when using the website, including IP address, device type, browser and cookie identifiers.

Jiva does not request or store complete bank card details. Card information is processed directly by authorised payment service providers.

  1. PURPOSES AND LEGAL BASES FOR PROCESSING

a) Processing and fulfilling orders

We process the information necessary to confirm orders, issue invoices, process payments, arrange delivery, handle returns and refunds, and provide requested services.

Legal basis: performance of a contract or taking steps at your request before entering into a contract.

b) Compliance with legal obligations

We process information required for accounting, taxation, consumer protection and responding to requests from competent authorities.

Legal basis: compliance with a legal obligation.

c) Customer assistance and communication

We process information for appointments, consultations, answering questions, complaints, returns and product-related requests.

Legal basis: performance of the contract and Jiva’s legitimate interest in providing customer assistance.

d) Security and fraud prevention

We may process information to protect the website, prevent misuse, secure payments and defend Jiva’s rights.

Legal basis: Jiva’s legitimate interests and, where applicable, compliance with legal obligations.

e) Marketing and newsletters

If you have given your consent, we may send you information about products, services, news and special offers.

Legal basis: consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before its withdrawal.

f) Analytics and advertising cookies

Optional cookies are used according to the choices expressed through the website’s privacy and cookie banner.

Legal basis: consent, where required by law.

  1. RECIPIENTS OF PERSONAL DATA

Where necessary to provide our services, personal data may be disclosed to:

• Shopify and the technical providers of the online store;
• authorised payment service providers;
• courier and delivery companies;
• hosting, website security and maintenance providers;
• email, newsletter, analytics and marketing providers;
• accounting, taxation, legal and consultancy service providers;
• public authorities, when disclosure is required by law.

Service providers receive only the information necessary to perform their contracted services and are required to protect its confidentiality and security.

  1. TRANSFERS OUTSIDE THE EUROPEAN ECONOMIC AREA

Some service providers used for operating the online store, processing payments, analytics or marketing may process information outside the European Economic Area.

In such cases, recognised safeguards are used in accordance with European Union law, including adequacy decisions, Standard Contractual Clauses and, where appropriate, additional protection measures.

  1. DATA RETENTION

Personal data is retained only for as long as necessary for the purposes for which it was collected:

• order documents and accounting records are retained for the period required by applicable law;
• information required for resolving complaints and defending legal rights is retained for the applicable limitation periods;
• customer account information is retained while the account remains active or until deletion is requested, except where information must be retained by law;
• marketing information is retained until consent is withdrawn;
• cookie information is retained for the periods applicable to each technology, as described in the Cookie Policy.

  1. YOUR RIGHTS

Under Regulation (EU) 2016/679, you may exercise the following rights:

• the right to access your personal data;
• the right to rectify inaccurate information;
• the right to erasure, where the legal conditions are met;
• the right to restrict processing;
• the right to data portability;
• the right to object to processing;
• the right to withdraw consent;
• the right not to be subject to a decision based solely on automated processing that produces legal effects or similarly significantly affects you.

To exercise these rights, send your request to office@jiva.ro.

To protect your personal data, we may request reasonable information necessary to verify your identity.

You also have the right to lodge a complaint with:

The Romanian National Supervisory Authority for Personal Data Processing
Website: www.dataprotection.ro

  1. AUTOMATED DECISION-MAKING

Jiva does not make decisions with legal or similarly significant effects on customers based exclusively on automated processing.

Certain technical services may use automated mechanisms to prevent fraud, secure payments or identify unusual activity.

  1. CHILDREN’S DATA

The website is not intended for contracts to be concluded by children without the involvement of a parent or legal representative.

If you become aware that a child has provided personal information without the appropriate consent, please contact us at office@jiva.ro.

  1. DATA SECURITY

Jiva applies reasonable technical and organisational measures to protect personal data against unauthorised access, loss, alteration, disclosure or destruction.

No method of electronic transmission or storage can guarantee absolute security. However, our protection measures are regularly reviewed and adapted according to the identified risks.

  1. COOKIES

Information about the cookies used, their categories and how you can change your preferences is available in the Cookie Policy published on www.jiva.ro.

  1. CHANGES TO THIS POLICY

This Privacy Policy may be updated when our services, providers or applicable legal requirements change.

The version in force is the version published on www.jiva.ro together with the date of the latest update.

  1. CONTACT

For questions concerning personal data protection:

JIVA BOUTIQUE SRL
Email: office@jiva.ro
Telephone: +40 786 837 772
Registered office: 25 Nuferilor Street, Năvodari, Constanța County, Romania.